About Business-focused HR
"We have no idea what HR actually does, and absolutely no idea what they can do for us ..."
These are comments we hear again and again from line managers, while the HR Department tell us, ”We are not allowed anywhere near the production line, they keep us at arm’s length.”
As external advisers, all too often we notice that there is a yawning gap between the HR department and the production line. This gap or poor contact between ”the human and the business”, means that expertise and resources are not utilised as they should be, and this has a negative impact on efficiency and business performance.
In our view, this gap is due to a mutual lack of understanding and knowledge of current needs and expectations between the production line and the HR Department.
HR has its own ideas and aspirations for how it can help the organisation’s managers and workforce, and the business/production side has its own view of what it would like the HR department to do.
When these two visions do not coincide, friction arises and misunderstandings develop, and these are seriously damaging to operations – especially in personnel-based and knowledge-intensive organisations. To put it bluntly, people are talking at cross purposes
The solution, we believe, is to have ...
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