Operation-based manager development

‘Imagine if my development as a manager could start from my own situation as a manager – that would give me the chance to discuss and work on the issues which are closest to my heart. I want to develop my own leadership, and I also want to develop the operation I am responsible for – and, ideally, I would like to do both at the same time.’

The manager who takes part in operation-based manager development is given clear feedback on which areas of his own managerial performance and operation would benefit from improvement.

These improvement areas are converted into clear leadership and operational objectives for the individual manager.

The company management will define the style of leadership to be encouraged – preferably through a manager’s contract. There is also a survey which shows how leadership functions at present.

The results of operation-based manager development are that:

• each manager develops his or her leadership and operation on the basis of the agreed areas of improvement
• the whole management team adopts a common approach to how leadership is to be exercised in the company
• each manager works on actual improvements in his or her operation – the whole management team’s collective improvements provide increased value across the company
• We see an increase in efficiency and effectiveness, and an improved working climate, as well as a better financial outcome/results over time

During the year in which the programme is delivered, results are measured continuously both in the leadership and operations areas. The results of the measurements provide feedback to both the whole management team and to the individual manager. The measurements make it possible to correct any deviations from the adopted plans promptly.

Operation-based manager development covers a period of around one year and concludes with the company management evaluating each manager’s fulfilment of objectives within the agreed areas of improvement.

The work takes the form of short knowledge-providing seminars, small working groups focusing on the manager’s own tasks, and the personal advice sessions in which each manager has access to advice and support in handling specific issues.